Steiner

Return / withdrawal request

Use this form to submit a withdrawal or return request for an eligible order.

Fields marked with * are required.

Order reference

Enter the reference shown in the order confirmation or invoice. The reference may be numeric (for example 12345678) or a character string (for example ABCDEFGH).

Name

Products

Reason

Additional information

Attachments

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Cookie name	Provider	Purpose	Expiry
apc_popup_session	https://www.steiner.ro	Used to know if it is a new browser session.	Session
CONSENT	youtube.com	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.	2 years
cookiesplus	https://www.steiner.ro	Stores your cookie preferences.	1 year
laravel_session	https://www.steiner.ro	Cookie used to identify a session instance for the user.	1 day
PHP_SESSID	https://www.steiner.ro	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	https://www.steiner.ro	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours
rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent
rc::c	Google	This cookie is used to distinguish between humans and bots.	Persistent

Cookie name	Provider	Purpose	Expiry
DEVICE_INFO	youtube.com	Used to track user's interaction with embedded content.	180 days
LAST_RESULT_ENTRY_KEY	youtube.com		Session
TESTCOOKIESENABLED	youtube.com		1 day
twk_uuid_#	https://www.steiner.ro		180 days
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	180 days
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
ytidb::LAST_RESULT_ENTRY_KEY	youtube.com	It records the user's video player preferences when viewing embedded YouTube videos.	Persistent
YtIdbMeta#databases	youtube.com		Persistent

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
TawkConnectionTime	https://www.steiner.ro	Allows the website to recognise the visitor, in order to optimize the chat-box functionality.	Session
yt-player-headers-readable	youtube.com	Used to determine the optimal video quality based on the visitor's device and network settings.	Persistent
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gat_gtag_UA_*	Google	Used to throttle request rate.	1 minute
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
ads/ga-audiences	Google	These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.	Session
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	1 year
NID	Google	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	179 days
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
yt-player-headers-readable	youtube.com	Used to determine the optimal video quality based on the visitor's device and network settings.	Persistent
yt-remote-cast-installed	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-connected-devices	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-device-id	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-fast-check-period	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-app	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-name	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session

Return / withdrawal request

Return / withdrawal request

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